Policies

RETURN & REFUND POLICY 

We're happy to refund any products that have been damaged by postage.  We do pack all our products ourselves and can assure that the product is as new prior to postage. 

Please note that our books are handmade and any slight faults, leather changes or paper differences are part of the production process. These can not be claimed as damages. 

If you're unsure simply contact us via email: Biec[at].nl or by ph: +316xxxxx.

Please note: Goods purchased by you from BIEC over one months prior may be refused for claim.

That said we think you'll love our products !

REFUND POLICY.

BIEC reserves the right to accept or deny any claim until the item is inspected by us. If on inspection of claim, item is found faulty or not to standard exchange of goods or refund will be provided.

Under no circumstances will loss or damage to property, physical injury, or financial loss be entertained.

Whilst all care is taken, BIEC does not accept liability for any negligence we may have caused.

 

DELIVERY POLICY

We refrain from sending ceramics!

BIEC will deliver in the Netherlands. We can also deliver internationally on request. Please contact us for an international orders before placing your order to discuss your needs. 

All packages will be preferable send by Postnl.

Whilst all care is taken when packaging goods, should anything in your package be damaged during transit please advise us by email biecshop@gmail.com within 3 working days of receipt of goods to discuss your situation. Any damaged products that are of fault of  Postnl need to be left as they were delivered to you and taken to your local Postnl branch for a claim to be filed.
 

We endeavour to have all orders dispatched within 3 workings days of your order being placed once payment has cleared into our account. If/when stocks are low, delivery may be delayed. If your order is urgent we strongly suggest you contact us to discuss your needs first to make sure that the products will be available in time for your required date before your order is placed.

 

PRIVACY POLICY

BUSINESS DETAILS: Frontier Import

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REGISTRATION: BIEC is the sole owner of all content collected at Biec.nl

Information is collected at various points on our web site.

Type of Information collected:

Contact information such as name, address, telephone numbers and email address are collected and stored. All payments are done through xx.

INFORMATION USE

BIEC will not publish or display members’ contact or financial information. Further, BIEC will NOT provide a third party with contact details, including email addresses, at any time.

COMMUNICATION

BIEC customers may be contacted directly by BIEC for a variety of services and/or marketing reasons. Such communication will include but is not limited to: Special Offers and Updates, Newsletter, Service Announcements and the like.

Such contact will be via normal email. It is the responsibility of each Uscha customer to ensure that personal contact information, particularly the email address is kept current and valid.

 

PAYMENT METHODS

Credit Card via Secured Website:

BIEC uses ,xx All payment details/information are collect by eway. We do not collect or have access to this information. For for details on xxx iew the following link:

SECURITY

This web site takes every reasonable precaution to ensure privacy and to protect customers information, particularly contact information and financial information. Where sensitive information such as financial information is requested (eg credit card details) , that information is encrypted and protected to the highest industry standard in common use – SSL.